Windmaker
Problem
Customer history, transactions, and store workflows needed to work as one system instead of a collection of disconnected touchpoints.
Approach
- Selected and launched a POS system supporting tens of thousands of monthly transactions.
- Made transaction history accessible through customer-facing software.
- Designed a loyalty workflow around customer and sales data.
Outcome
The loyalty program was associated with a 17% increase in revenue while creating a more connected operational foundation.